I live outside the US. Do you ship internationally?
Absolutely! But international parcels are shipped slightly different to domestic, so be sure you read the special notes in the shipping information below.
How will you ship my parcel? What are your shipping charges?
Orders that are in stock are usually shipped within 1-3 business days, but may take slightly longer if we are away at a show. Orders with items on backorder will be sent once all the items are dyed and ready to ship.
Most domestic packages are shipped at a flat rate by USPS First Class with tracking information included. If you require next day shipment, please contact us for shipping costs and so that we can make the arrangements. Items cannot be shipped until payment is received. Please be aware that once the item leaves us, it is in the hands of the postal service and your local carrier.
For most items, our flat rate shipping costs are as follows:
IMPORTANT information for international buyers:
USPS’s charges for International Priority Mail and Delivery Confirmation are simply too high to be practical, so we send international packages by USPS First Class mail and obtain a customs number that tracks your parcel within the US (and sometimes also outside the US, but not always). If you would prefer your package be sent by Priority Mail or with Delivery Confirmation and/or Tracking, please contact us for the cost.
Please be aware that when a package is sent by First Class mail, we are both in the hands of the USPS and your local carrier. International delivery can sometimes take considerably longer than might be expected.
When we send items out of the country, we must complete a customs declaration. This is required to include the price paid for your item and your country may charge customs fees. These fees are your responsibility. If you choose not to collect your parcel from the post office and it is returned to us, we will refund the cost of the items you ordered at your request, but we do not refund the cost of shipping for parcels not collected.
Order Changes and Returns
How do I make changes to my order?
Please email us at email@example.com with details of the change you’d like to make. Please include your full name and address with your order number.
I need to return my yarn. What do I do?
If you are unhappy with your purchase for any reason, please contact us as soon as possible. We want you to be satisfied with your purchase and will make every reasonable effort to make that happen. Items returned unused, in original condition, and within one calendar month from purchase may be refunded or exchanged*. If the item is returned for a refund, we will return your money to you as soon as we receive the returned yarn.
Our return address is:
Lattes & Llamas
PO Box 30
Abington, PA 19001
*Important Restrictions Please Note:
- We do not refund shipping charges.
- We cannot accept the return of any yarn or fiber that smells of cigarette smoke and/or pets or yarn that has been wound into balls/cakes. In this case, a refund will not be possible and your purchase will be returned to you. Thank you for your understanding.
Questions about Color
Why doesn’t my yarn look exactly like the last skein I bought, why does my yarn look different from the picture on my computer, or why do my skeins look slightly different from each other?
Hand-dyed skeins are very different from industrially dyed yarn — each skein is dyed by hand by an individual dyer. Their true beauty is the uniqueness and adventure in every skein. All hand-dyed yarns can vary between and within dye lots, so please be sure to order enough yarn for your project. It gives us the chance to minimize the differences between your skeins. If you’d prefer to reduce any variation in your project, we recommend alternating skeins every two rows in your project. Please remember that our photos are as accurate as possible, but the colors you see depend on your computer monitor’s settings.
For Shops and Designers
I’d like to sell your yarns in my shop. Do you wholesale?
Absolutely! We make Lattes & Llamas yarns, patterns, and kits available to a select group of retail shops. Please click here to fill out our wholesale information form.
I’m a designer (or an lys) and I’d like to use your yarn for an upcoming design or KAL/CAL. Can I do that?
We LOVE supporting designers and KALs/CALs!
We are glad to provide yarn support for patterns and books by upcoming and established designers. We especially love creating kits for KALs! If you’d like to use Lattes & Llamas yarn in an upcoming design or KAL, please email us so we can discuss your project. The key to success, especially in creating kits for a KAL, is to get in touch as early in the process as possible so we have enough time to create the yarn and fully support your project.